Bidder Reviews for Stanford Auctioneers (51)

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We certainly feel badly about this, especially since we voluntarily shipped the lot to the customer on the house. His purchase was for $150. Our apologies.

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We certainly agree that a month is too long and we appreciate your bringing this to our attention. You paid for your item on October 26th and sent your email to us re: releasing your lot to a local UPS store on October 27th. Thank you for your promptness. Since we had cleared funds along with your release email we immediately released your lot to the local UPS store on October 27th. Yes we are busy but we have no control over when your shipper picks up the lot or ships it. The store does not show us the courtesy of letting us know when the lot is shipped for a successful bidder. Clearly we will rethink the entire process well before our next auction. We certainly apologize to you for it taking so long for you to receive your lot.

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Hi, three stars is better than one. We'll work harder to get five stars from you the next time that you (hopefully) bid with us.

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Thank you. We appreciate your reasoned comments and for your taking the time out of your day to leave the review. If you bid successfully with us again, hopefully we will earn five stars from you!

We had a good relationship with this bidder before this situation. The customer did pay for her purchase but not any shipping cost. It is incumbent upon the successful bidder to contact us regarding shipping and we indicate that in a number of places on-line. We do not recall any sort of phone call about shipping. We did not receive an email. We might have overlooked a phone message (if so our apologies) but we never received an email nor any sort of second phone call. We only became aware of her trying to contact us when we received her review, at which time we got in contact with her. Her item was shipped on October 21st. Our apologies for any mix-up here and we're sorry about any stress you incurred.

This is one of the downsides of doing our own shipping. Most auctioneers farm it out and do not offer in-house shipping. We are excellent packers and take great care with our customers goods, unlike some UPS Stores, etc. We checked into this situation and we were a bit on the slow side, but we did offer 2, 250 lots in this three day auction. In our online catalogues, our invoices, our Terms & Conditions, etc. we mention that it can take a number of weeks to receive lots, as we are not an Amazon, etc. We are happy to recommend outside shippers and a successful bidder can always arrange his own outside shipping. Finally, all of our correspondence with this customer was very amiable. Regardless, please accept our apologies and we hope you give us the opportunity to receive a higher rating in the future.

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The bidder did in fact receive his lots. Thank you!

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We do provide in-house shipping but any bidder can, with our help if requested, ship with any shipper he or she chooses. It is obvious from this bidder's comment that he or she is speaking about any auction house anywhere, not specifically to us. As far as our in-house shipping goes, we charge an amount at cost for materials, at cost for the shipping itself, and then a flat $9.50 labor charge to pack and ship the item (s). We feel badly for this bidder but we are only trying not to lose money on the shipping-we are not looking to make any. Finally, the comment was posted as anonymous, which we respect, but this makes it impossible for us to check into the actual circumstances here.

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Hopefully the next time you bid successfully with us we will earn five stars from you. Thank you!

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We feel badly for this bidder as obviously something in the transaction (s) did not work the way he or she thought it should have. This comment was posted as anonymous, which we respect, but this makes it impossible for us to check into the actual circumstances here.

This comment was posted as anonymous, which we respect, but this makes it impossible for us to check into the actual circumstances. Our “template” email which the bidder is obviously referring to is reproduced here (we send this approximately 30 days after an auction if we have not received payment). Please note that we do not say that we have to receive payment by a date certain or else … all hell breaks loose, etc.; rather, that we need to hear from the bidder, that’s all. This is buttressed by our comment that we might be able to work out a payment arrangement. So, “Hello Successful Bidder, We are writing regarding your unpaid balance for your purchase (s) made in our recent auctions of October 19th, 20th, and 21st through Live Auctioneers. We understand that you are sending a check but we have not received it. We realize that sometimes the mail can be very slow. Regardless, we do need to hear from you regarding payment by our close of business this coming Wednesday, November 21st. If we don't hear from you by then, policy dictates that we file a dispute with Live Auctioneers about your account. This among other things will severely limit, if not prevent, you from registering for future auctions with Live Auctioneers affiliated auction houses. We also will post the balance due notice on our other on-line bidding platforms. Finally, an affiliated company will notify the major world-wide credit bureaus of the unpaid balance. If you are having trouble paying the invoice amount at this time, we might well be able to work out some sort of payment arrangement. We look forward to hearing from you. Thank you and best wishes.”

We offer a 5 % cash discount for purchases paid for by check or wire transfer. Most of our customers utilize and love this feature. To the best of our knowledge we are the only auction house to offer this service. If we were to enable the proprietary online payment system at Live Auctioneers, our customers would not be able to take the 5 % discount. We are still working on a solution. We thank you for your comment.

This bidder appears sincere but obviously was infuriated with us after receiving our “dunning” email. This communication is sent to a non-paying bidder approximately 30 days after an auction purchase and only after we have already sent the bidder two invoices without a response, or a response without a follow through, like a payment. We absolutely would have responded to a non-paying bidder – we always do. And, the final sentence of our dunning email reads “If you are having trouble paying the invoice amount at this time, we might well be able to work out some sort of payment arrangement.” We always try to work things out. Then, the fact that he mentions that he emailed Live Auctioneers but did not receive a response is surprising to us and should have been troubling to him. We hesitate to comment much more on his review as it is anonymous (which generally we respect but here makes it impossible for us to check into the actual lots), does not put forth any facts such why a particular item might not be authentic, along with auction dates, lot numbers, dates, etc., and makes completely wild claims, which leads us to believe that the bidder who posted this well could be someone who just had had a hard day at the office, had an ax to grind, sipped too much bubbly, and was palpably infuriated, or all of the above. Given that, every auction house, even Sotheby’s and Christie’s, has items that slip by them every now and then. In addition, this review was posted on August 18, 2015, going on five years ago now. None of the employees who would have catalogued items that this bidder might have been referring to are with us any longer. Finally, we do have a Limited Warranty in our Terms & Conditions of Sale (unlike many other auctioneers) which gives a successful bidder the ability to challenge the authenticity of any lot we offer.

We feel badly for this bidder as obviously the shipping part of the transaction (s) did not work the way he or she thought it should have. This comment was posted as anonymous, which we respect, but this makes it impossible for us to check into the actual circumstances here. Regardless, please accept our apologies.

The bidder did in fact receive his lots. Thank you!

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We were certainly partially at fault for upsetting this bidder. Please note that the $500 contribution that she refers to was not conditional on the removal of the Google review. It was a gift as we felt so badly. Here are the pertinent parts of our email on August 25, 2015. We are limited to , 000 characters so can’t reproduce it verbatim: "I have had a chance to look into this matter and my apologies for the way it was handled. We certainly did not handle this very well; actually, we handled it poorly. 1. The reason it sometimes takes up to three or four weeks for us to ship purchased items is because we have a small staff and offer almost , 000 lots per auction weekend. So, we are not able to ship as quickly as we would like. . In your case it took us a while to get back with you because we initially could not find the lot and assumed we would eventually find it. We keep a close eye on the more expensive lots but don't have the person power to watch everything, and as you know your lot sold for $100, not the price of that one would expect stolen. 3. On August 18th, the day of your email, I had asked the appropriate employee to respond to you with the reason why we would issue a check and not a refund. She did not, and she should have. 4. We do have a very good name in our business and would like very much to keep it. We see that you wrote a Google review about your experience with us. We understand you were undoubtedly frustrated and irritated with us, and understandably so. To make up a little for this and your time taken in dealing with us, we would like to make a contribution to the charity of your choice in your name in the amount of $500.00. We hope this will help ease the pain of your experience here. We would also hope that you would retract the Google review, as your experience with us was a rare occurrence, and at all times we were acting in good faith. Again, we are very sorry about this and hope that you will accept our apology.”

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Hopefully the next time you bid successfully we will earn five stars from you. Thank you!

We hesitate to comment on this review as it is anonymous (which generally we respect but here makes it impossible for us to check into the actual lots), does not put forth any facts such why a particular item might not be authentic, along with auction dates, lot numbers, dates, etc., and makes a completely wild claim, which leads us to believe that the bidder who posted this well could be someone who just had had a hard day at the office, had an ax to grind, sipped too much bubbly, or all of the above. Given that, every auction house, even Sotheby’s and Christie’s, has items that slip by them every now and then. In addition, this review was posted on August 18, 2015, almost five years ago now. None of the employees who would have catalogued items that this bidder might have been referring to are with us any longer. Finally, we do have a Limited Warranty in our Terms & Conditions of Sale (unlike many other auctioneers) which gives a successful bidder the ability to challenge the authenticity of any lot we offer.