Bidder Reviews for Auctions Imperial Inc (55)

After receiving an invoice for a lot I won from their auction, I noticed the shipping was $38 for an item that was $50 (before buyers premium). That is 76 % of the purchase price. The item is very small and weighs less than a pound. I contacted them and asked if there was another method to ship for a more reasonable cost and was told that they are "operating at a loss, have since the business was founded" and that they need to pay their employees a reasonable wage to support their families, my package is small but needs to be insured and signature confirmation etc etc. The whole email was very snippy. I have been dealing with antiques for over 15 years and am aware of the ins and outs of shipping cross country. After payment was completed, I asked for a tracking number and was told I would receive it when they put the package out for delivery. I received the tracking number the day AFTER the package showed up on my doorstep, no one signed for, no signature required.

Smooth, simple process from start to finish. Easy to use bidding and invoice/payment system. Quick, carefully packed shipping.

The best professional auction ever

Great items described well. Great auction house.

As usual exceptional service. Fast shipping and incredible value. They go out of their way to make sure all things are right. No hidden charges and extremely fast shipping. Number one in the business.

Very knowledgeable and professional auctioneer.

Auctions Imperial provided a perfect and seamless transaction. They are responsive and kind.

Every time I purchase from this Auctioneer I cant say enough for their extremely good service.

A great auction company and a pleasure to do business with. Ols fashioned customer service.

Great Experience, Thank you.

I have been buying from AI for over a decade and have never had the slightest of issues. Always good descriptions and photos. Prompt service and support. Quick delivery.

It's pleasure making business with auction imperial...

Repeatedly accurate descriptions, excellent packing, fastest shipping, great communication. It's a joy to deal with this company each and every time.

Excellent service. Thank you

Always a pleasure dealing with Auction Imperial. Staff is responsive, items are as described and shipping is quick.

As always excellent service, communication, shipping. Went out of their way to get me the best deal.

Always a great pleasure to do business with this auction house. They really go out of their way to make sure I am satisfied. Great packaging, fast shipping and billing. You can't go wrong doing business with them.

VERY Professional

I have purchased several items from Auctions Imperial and each time they provide excellent service. They are very approachable with any concerns and go out of their way to accommodate me. The items sold are of great value also. After having some problems with other companies I can safely say that Auctioms Imperial should be used as the example on how to conduct business in this industry. Thank you again.

Excellent seller. I will buy again.

Every time I have purchased an item from this auctioneer he goes out of his way to make sure I am satisfied with everything. I can't say enough about this gentleman and his business practices. He should be the example to follow for some others in here.

Auctions Imperial could have and should have been more forthcoming about the actual condition of this item. The only condition issues the listing mentioned were chipped bark on the shaft and a loose ferrule. However, upon examination I found that cane's collar and locking mechanism had undergone extensive repair involving the use of copper plumbing pipe. Further, the collar was not attached to the cane shaft and could never be attached without further extensive repair. At least one photo shows the handle and blade with the hand guards open, and since considerable effort was needed to separate the handle and blade from the collar, Auctions Imperial must have known the true condition of the cane. Yet, the item description says nothing about these rather important condition issues. Further, the photos all give the impression that the parts of the cane are more intact and connected than they really were. Given the actual and obvious condition of the cane, that could not have been just an accident or oversight. Fortunately I can undertake the necessary repairs to make this cane functional myself. However, if Auctions Imperial had been honest about the actual condition of the cane I wonder if the bidding would have gone as high as it did. I'm particularly bothered by this because those bidding online depend on an auctioneer's honesty when describing items. In my years of buying at online auctions I can't remember this great a disparity between an item's description and its actual condition.

Easy transaction. 5 STAR SALUTE *****

Bought a barong paid june 8th. Didn't inform me of the shipping. I call the giy pay for shipping. Still no barong. I want a refund!

Shipping takes too long. 3 weeks is excessive. Overall person I spoke to went above and beyond to satisfy me and my concerns for a charge I found to be unwarranted.

Fantastic experience. Great people on the phone for the phone bidding. Amazing experience all around

During live auction, the submitting of bids we registered as received and gave the impression of wining the item. This has happened half of my bid experience, very frustrating when it occurs.

very fast shipping and very well packed. No surprises or extra costs involved. highly recommend.

My credit card company gave me a few problems and the auction house was very patient and cooperative with me in getting it resolved. Very positive experience with this auction house.

Not very good communication or paperwork.