Bidder Reviews for Pook & Pook, Inc. (39)

Pook and Pook appears very honorable

The item I purchased was just fine, but the payment process is unbelievably clunky-who requires personal checks in the mail any more?-and the shipping costs were quite high.

The item was well described. Very happy with it.

Purchased a bracelet from Pook & Pook that they catalogued as 18k, tested as 14k, and was denied a refund. They refused to provide me a refund because they had already paid their consignor and blamed me for a late payment-totally mischaracterized. The day I received the invoice I called to pay with a debit card, which is when they told me I would need to pay using a physical check because I was a first time buyer. I Called back in about a week or so later to inform them I was dropping the check in the mail. I received word they had received my check, but that there would be a hold until it cleared unless I could provide proof of funds clearing my account. I sent a screenshot of my account showing the funds being released, and everything seemed to be going smoothly. The shippers picked the piece up and I received it a week or so after that. The day after I received it I contacted them to inform them of the discrepancy, which is when I was informed that they would not refund me as I took too long to pay and that the funds had been released to their consignor. This policy is extremely flawed-just because funds had been released to their consignor doesn’t mean responsibility for the authenticity of the piece is done, especially when one of the reasons for refusing the refund is the time/method of payment-one they requested. To be fair, they did offer to delist the piece for me, but this would not make up the difference in price due to their discrepancy of it being bought as 18k and now having to be offered as 14k, minus time, effort, and shipping expenses. The woman who responded to my request was rude and condescending, she had already made up her mind and had little in way of open communication or empathy-did not take ANY responsibility over their role in this.

Kind considerate employee's! Professional and Accurate!

Great service with accurate descriptions on items. Look forward to more Pook & Pook!

After your payment is received with this company you have to call around and make arrangements for shipping companies to check in with the auctioneers. They call and get the weight and size to call you back with a quote. Then you say yes and the shipping process starts. Very slow. It’s been 2 weeks and the lot still hasn’t shipped. The customer service people are friendly and try to accommodate you best as possible but it’s just slow

Pook & Pook is a wonderful auction house who cares about the integrity of their process as well as their objects. A 1st class experience!

The painting was not as described: there is a hole in the canvas not mentioned and not seen in the photos, and the fame has a lot of abrasions and missing gilt finish not pictured in auction house photos. The damage may have been done by the shipper, but the auction house had this shipper on their recommended list.

From registration to bidding, to arranging shipping, to payment, to receiving my item... a very smooth and timely transaction. Thank you,....

Pool & Pook was a joy to work with. Everything went well. They provide good and detailed information. Payment and pickup went smoothly.

Highly recommend Pook and Pook-everything about the transaction was perfect and the customer communication was outstanding.

For someone who's been in the trade for 24 + years and worked with dozens of local and international auction houses, I've never been asked to provide identifications along with reference letters from other auction houses.

Was delighted to be pleasantly surprised upon retrieval of my items. They were as described or better in a couple of instances. Very polite and professional staff made for a seamless transaction.