Bidder Reviews for Estate Jewelry Auctioneers (262)

I think I have ordered 4 rings in total from this auction house. All have been excellent and the customer service impeccable, I recommend them highly.

I'm committed to providing an honest and unbiased review based on my actual experience with the seller. This was my first time participating in an auction, and I was thrilled to win an item. In my excitement, I promptly paid the invoice upon receipt. However, I was soon informed that the seller had a 10-day shipping policy, which was a surprise to me at the time. I had hoped that the seller, knowing the payment was completed and considering the approaching holidays, would be eager to dispatch the item quickly. This expectation was heightened by my own eagerness to receive the item. Unfortunately, my experience did not meet these expectations. My disappointment deepened when I sought shipping information. Initially, I was told it would take 10 days for the item to be shipped. However, I later discovered that the seller had communicated a 10-14 day shipping period to both me and the auction house, which was not my initial understanding. Adding to my frustration, on January 12, twelve days after making the payment, I received a FedEx tracking number from the seller. This momentarily lifted my spirits. But, to my dismay, when I checked the tracking number the following day, FedEx had no information about my item and couldn't provide any updates on the expected delivery date. Overall, this has been a truly disappointing experience, primarily due to the miscommunications regarding shipping times and the lack of updates from the shipping provider

Tried to contact them. Got one line, shipping was sent in email, FYI that was on December 17, 2023. No rings arrived yet. I am tired of waiting for a response and out of money. Not that I expect a Refund. I have lost hope at this point.

I paid $300 + for a ring that looks like it came out of a gumball machine. No way it's worth what I paid. I'd be embarrassed to give this to someone. I ended up giving it to my Goddaughter. Lesson learned.

I paid for the invoice ********** of over $6000-almost 3 weeks ago. I haven’t received any confirmation when I’m going to receive the 3 items. The UPS Tracking number is saying that they haven’t received the item yet. It is so disappointing that a company dealing with expensive items can not deliver the items in time even after receiving payment promptly and doesn’t respond.

This auction house did not ship my items per the terms one month after I made payment. The rep stopped responding to my emails until I stated I was going to do a charge back unless I had a functional tracking number. The rep emailed stating I would receive the item the next day. I did not. I again asked for the tracking #, and there was no response. I initiated a chargeback, as the item has not shipped according to the terms and it has been a month since I purchased it. So far, I have won the dispute, as they have not shipped my purchase. I would not purchase from this auction house.

Hope this an anomaly.

I wrote 2 very detailed emails after winning the emerald ring, with a request about sizing. I was advised sizing would be completed before the ring would be sent, and the request was ignored and all the extra time waiting for my items to be shipped (which I thought was because the ring was being worked on), just turned into delay and a much longer wait than anyone should have had to wait. I have purchased from other auction houses, but I don’t recommend this one as the cost to send back isn’t worth it

If I could rate Estate Jewelry Auctioneers a negative I would. They took my money and never shipped anything. I sent messages and emails many times and only got stalled. I contacted LiveAuctioneers and got no response. Over a month after the auction and still no delivery. The only thing they did was generate a FedEX label for 2nd Day shipping but never actually shipped the item. No explanation. I have seen this same watch listed on two more of their auctions as I was waiting for it. They initially told me they had 10-14 days to process a product. That came and went. Then the label was created but never moved. Then they said "the Authenticator took longer than we expected to complete the Certificate. The tracking number will update shortly." Still no action. I had to resort to contacting AMEX and putting the charge in dispute for non-delivery. LiveAuctioneers will have to get their money back out of them. LiveAuctioneers needs to investigate and remove this auction house. Look at the negative reviews and the less than professional responses they provide. I wish I had looked at these before I placed my bid. Buyer beware!

Received with full satisfaction.

My experience is the same. They stole my money by not shipping the item and never responded to my inquiries. Fake and I will be taking legal action.

I won and paid for a lot on July 10, 23 never received. I was sent a Fed ex tracking with “label created” status for a month. Today August 21 it still says “label created “No response as to why or no communication to my messages and emails. After numerous emails with no reply I’m being forced to handle this legally! DO NOT BUY WITH THIS AUCTION HOUSE!! Scam! Scam!

Called and 2 messages. No return calls. The items arrived a week late. I paid immediately. Sent 3 emails no response but did contact LiveAuctioneers and they said they would look into the delay and communication. Never heard back from them either. My main concern is the aquamarine looked pale blue in the photos and appraisal but in reality you can barely see that it is blue. Looks like a big pear shaped light stone. I purchased it for a client and she took it and said she might wear it. She was so disappointed. Bad experience but hope the next one is like what they show is photos.

Great ring

The item I ordered looks very cheap and the pictures from the auction site look a lot better than the item I received. I will never buy anything else from the auction house.

I ordered a sapphire ring and it looks like something that came from the dollar store. The pictures of the ring from the auction house look 10 times better than the actual item. I will never buy from the auction houses again.

Very satisfied. Will be back!

It's been a month since I won my auction and I have yet to receive my bag. Initially, the auction house said that I would be notified when it shipped, but that was the only correspondence I've received from them. I have tried to reach out since, and nothing. I will definitely avoid this auction house in the future and anyone reading this should consider the same. Beyond poor service in my opinion.

I won a Rolex watch, paid the due amount a few days later. I never received the item. The mail contact with Estate Jewelry Auctioneers was not helpful at all, neither was the help of liveauctioneers. Finally, I could get back the mony by VISA. Worst experience ever with online auctions.

hAVE NOT RETURNED $$FROM RETURN PURCHASE. AND HAVE nOT PROVIDED TRACKING FOR ITEM PURCHASED WEEKS AGO. wILL NOT RECCOMMEND THIS SELLER. iF RETURN $$AND PURCHASE NOT IN HAND 6/15/23 WILL REPORT FRAUD.

AGAIN, THE WHOLE TRANSACTION FROM BEGINNING TO END WAS GREAT. WHAT A BEAUTIFUL RING!

I was naive and trusted that Auction House had reputable vendors. This particular auction house I believe to be a sham. I don’t trust them, their auction nor their products. There is something fishy about them and I do not recommend them at all.

MY BEAUTIFUL JEWELRY WAS JUST AS DESCRIBED AND PICTURED! I WILL DEFINITELY DO BUSINESS HERE AGAIN.

I purchased an item at auction. I will say the pictures were slightly deceiving but all in all if I would have paid closer attention, it was pretty close. The communication was really bad. They charged my card immediately and told me 5-7 days. They probably made the label at the 7th business date but it didnt ship until at least 3-4 requests and updates to get information from them. I wanted it by a certain date which was very doable and it didnt arrive. The person on the email was a little more responsive. Also, I had it independently looked at and the color/clarity was different than stated on the appraisal. I know those can be embellished but when I reached out the feedback from them was underwhelming. All in all, I'm keeping the item but the process could have gone a lot better. I have had way better experiences from other sellers.

I bought several items and received them promptly. Very good customer service.

This is the first time that I won/purchased an item from Estate Jewelry Auctioneers, and I can't say enough great things about the experience. The ring is absolutely gorgeous and even more impressive in person than the photos show (although the photos were great as well). Can't beat the price that I paid... an exceptional value. I was given good tracking information, and a couple questions that I had about the shipping/billing process was immediately answered by a "real" person, Alisa, who was impressive as well. I am so looking forward to doing more business with Estate Jewelry Auctioneers and referring others to them as well. Thank you, thank you, thank you for a very positive experience!

My ring is beautiful. I’m very satisfied with it.

Estate jewelry auctioneers are absolutely fantastic. Excellent communication, very quick shipping, and the ring is gorgeous. Highly recommend this auction house and was completely happy throughout the duration of the transaction. A + + +

Thank you!

The earrings I ordered exceeded all my expectations!!!

I was concerned that this dealer was not going to deliver the item and I read reviews claiming fraud. The item I won did come six weeks later and was of VG quality.

Exciting, Enjoyable, Great service

Be prepared to WAIT for your paid item.... 22 days later and I'm still waiting, asked to be shipped with another recent purchase and no response. The rep I called for their number was clueless and had roosters crowing in the background. Disappointing!

Was happy for responding to my email as well as faster shipment then expected. Beautiful diamond necklace, thank you

Lovely ring, but be prepared for a delay in shipping, even if/when you pay the same day of winning the auction.

Thanks for selling this earrings to me!

This transaction was smooth and went as it should.

This auction house was terrific to deal with: responsive to questions, packaged and sent the merchandise super quick; and the jewelry itself was exactly as advertised. A very nice experience!

Love this item was super excited to get them, beautiful!