Bidder Reviews for Grogan & Company (14)

A + + + + + + + + + + + + + + + +

So professional and easy to deal with.

Item as described, fast, reasonable service. Thanks!

Very good civilized communication from payment to release of lot-except maybe acknowledging payment onliveauctioneers.com, but this is not that important.

Goods As described. Payment, delivery process smooth

First the rug looked great in the photo but it has MOTH HOLES that were not mentioned. PLUS I had to pay a huge 'BUYERS PREMIUM' of $625.00 on a $2, 500 rug Plus $125 "online fee" Plus $189 shipping so the rug cost almost ONE THOUSAND DOLLARS MORE THAN THE BID! Almost $3, 500! I expect Grogan to say that they inform people of ALL these extra fees but honestly I did not know. Please make sure you know about ALL the add on costs and if you're buying a rug ask about MOTH DAMAGE. When they say a rug sold for $2, 500 it really cost a LOT more than that. I learned the hard way as I was new and naive.

Item was accurately described and pictures were very good. Communication with Grogan and Company was also good and helpful. Grogan lists several shippers, but I noticed that these are asking very different rates for shipping. New England Pack and Ship had a reasonable shipping rate and was very helpful. Kees The Netherlands