Bidder Reviews for Carstens Galleries (113)

Mr. Carsten was great on his word, he did what he promised. He explained the product very well. There was no issue with the 180 year old decanter i bought. Such safe packaging!!! Amazing. wish him the best.

Great transaction. No issues. Quick shipping. Shipping cost as estimated. Well packed item.

Carstens Galleries was a wonderful business to work with. The photos that were displayed during the auction were clear, accurate, and allowed me to understand exactly what condition these items are in. The description was additionally helpful. It allowed me time to do research and confirm their fair asking/bidding price. My items were packaged with excessive care. I will have no hesitation purchasing from this company again. Very – Very happy.

a pleasure

The shipping was done very professionally

An exceptional vintage silver dish with a large lapis lazuli stone. The service from Carstens was excellent. Thank you!

I had a problem with receiving the item due to my own fault. The auction house went beyond all expectations helping me out to sort out my own mistake, and all was resolved! Highly recommend!

excellent

I bought a chandelier that the pictures looked like it was gilt. The description did not say it was. When I purchased the piece I was then informed it would need to be shipped from Argentina Fed Ex, NOT Florida. Fortunately it did not cost very much to ship the wood crate. When I received it the packers did use foam inside the crate, however the arms were digging a hole into the foam even though they were bubble wrapped. The piece arrived unscathed. It is obvious that the gold was painted on because I can see paint brush strokes that are not visible when hung. Whether its real gold paint or fake I don't know and I was not told. I suspect 3 of the shades were replaced because of the slight blue tinge in the glass, one has no blue hue. When hung everything works fine. I would have appreciated a more accurate description before the auction of the gold paint and replacement shades. It is a unique piece not easy to find so I a very happy with it. Also, make sure where the piece is located. If importing there is a fee which shouldn't have because its an antique, which he did pay promptly.

Our purchase was a perfect example of the artists body of work. Communication was incredible — asked for addition pictures and they complied. Helped us understand the the entirety of the sculpture. Shipping was impeccable assuring safety and preventative measures to deter damage. Shipment came on time and delivered to an alternative address. Look forward to participating in additional auctions.

My items are even better than could have hoped. Flawless

Very Satisfied-Thank you

Item I purchased was superior and shipping was outstanding.

highly recommended + + + + + + + + +

I was very pleased to note that the fragile items I purchased were very securely packaged, ensuring their safe, undamaged arrival

After payment, and as promised, the artwork was sent to us very promptly and packaged expertly. Thank you!

all excellent!!! thank you!!!:)

They traded fakes, knowingly! They use words like Baccarat, Maison Jansen in generic sense not in the way that an auction house should where it is actually the brand. They will not fix this after you’ve been duped and they have a second auction house that they also own that “authenticates” words on paper to pretend to be real. They Own both so it’s the fox controlling the henhouse! Avoid at all costs. I’ve had many great experiences on LiveAuctioneers with other auctioneers, but these guys give the business a bad name. Even after I proved the description was wrong and mess Orms TS wrong, they would not accept it back after I proved it was not real. They duped customer service into believing that they had complied. Many other people have said the same thing in their reviews so you know where there are lot of people who’ve been duped that you will be next.

serious dealers, highly recommendable!

Very helpful and extremely satisfied with my purchase.

Be aware! The gallery sells fakes. No refunds. They are not very polite and didn't return the money.

A problem with the shipment (not the Gallery's fault) was sorted out speedily in a very forthcoming manner.

accurate description, immediate processing, expert packaging, prompt delivery.

I am very pleased with my item. I appreciate kind and polite transaction, thank you!

Would definitely purchase from Carstens again. Item shipped from overseas but that wasn't indicated in auction info. Notified me when item shipped but no tracking info provided.

Excellent service!! Thank you!!

International purchase of artwork made easy with swift and fairly-priced in-house packing and shipping. Thanks!