Bidder Reviews for Hess Fine Auctions (159)

Sir this is categorically incorrect and unreasonable. Our contract terms are clear and you agree to them BEFORE your bid is placed. You seem upset about the disclosed credit card fees charged, which you agreed to. Before the invoices where created your got a "Victorious Winner" email that gave you five (5) separate payment methods that did not have any credit card fees. We do this in an abundance of fairness a day before invoices are generated. You did not avail yourself of any of these alternative payment methods. The shipping calculator was in the auction so the shipping costs should not be a surprise but again you had the opportunity to choose an outside shipper. You did not avail yourself of these outside shippers. Sales Tax is governed under Wayfair V South Dakota and is collected and remitted by the platform and agreed to when you joined. We sellers have no control over your States sale tax laws. It is true that after you paid with a credit card and received the item properly packed, insured signature delivery you wanted to renegotiate the terms, and we explained we could not. I am truly sorry you where unaware of the contract terms that you agreed to but this is not the fault of the seller.

Hello John, I completely understand you point of view and am working with our shipping department to improve matters. Our January sale had a disconnect and steps are in progress to increase output. Additionally, I have provided a breakdown of the cost of shipping for you purchase, so that you have a better understanding of what you purchased.-Item Price: .-Package Dim.: 14 x 14 x 14-Weight: 17lbs (Dimensional Weight)-Base Postage: $34.50-Packaging: $2.16-Handling: $11.84-Insurance: $11.50-USPS Tracking ®: $0.00-USPS Tracking ® Electronic: $0.00-Total: $60.00 Sincerely,-Brandon Peck Auction Coordinator Hess Fine Auctions 1131 4th Street North Saint Petersburg FL 33701 727-235-0359 brandon@hessfineart.com

Hi Justin, oda You are correct, this is completely inexcusable. Though, I did reply to your January 28, 2023 02:34 am EST message on January 28, 2023 at 01:48 pm EST and copied our shipping department to take action. Though, it is very apparent the message was not received. As such, we are putting measures in place to prevent a disconnect such as this from happening again. Your purchase will be shipped today, 0/06/2023. I apologize for the inconvenience and hope that you afford us the opportunity to better serve you in the future as a store credit for the shipping charges are now available to you. Humbly,-Brandon Peck Auction Coordinator Hess Fine Auctions 1131 4th Street North Saint Petersburg FL 33701 727-235-0359 brandon@hessfineart.com