Bidder Reviews for Carden Family Auction Service (52)

Love this auction house!!!

Bought the item july 29th.. did not receive it until today (sept 1st). Sent total of 7 emails to auction house, trying to find out where it was. No response from auction house until paypal stepped in because I started to file a claim to get my money back. I asked for tracking number, when it was shipped out etc., did not get one reply back from auction house. Will never buy anything from Carden Family auctions again. Very poor communication skills.

I won a pair of Sterling POST STYLE Earrings. Sterling is VERY SOFT & bends easily. The amount I paid for shipping was enough that they could have shipped them in a box, or at the very least-wrapped them in bubble wrap. They threw these Sterling Post Earrings down into a Soft padded envelope-they weren't in a box, and not 1 SHRED of bubble wrap or other material was used! Envelopes are run thru a machine at the Post Office that Presses them.. needless to say, my Earring POSTS were SMASHED-I was able to get Pliers and fix them, but the average person doesn't know how to do this. Then when I emailed them to tell them what happened-they NEVER replied-did not say, sorry, nothing. Luckily-the earrings I got from them were actually sort of heavy duty-had they been a cheaper made pair, the entire earrings would've been a total loss.

Communication was a big problem with this auction company. Not only did they not respond to my inquiries or questions, but they sent me three different invoices after I had responded to the first one notifying them that payment had been sent. I received no communication that payment had been received or that the package had been sent with tracking.

It was fine as always.

u people are morons

Being able to pay online without having to call would be better

When I viewed an invoice from this Auction House dated June 1, 2016 I most assuredly knew I had not participated in an auction on that date. My inquiry was not answered with an explanation that was later revealed to be a family problem on their end that delayed the processing of a November 2015 auction by this House. My complaint is that if they were "nice" about explaining... I would not have filed a complaint which was necessary because they filed a "Dispute" in order to collect. It was settled when Live Auctioneer check the history and, of course, although I don't remember... I nicely paid and they sent the two $5 books!

Tried calling numbers with no answer, sent check right away and they file complaint retracted A few minutes later when they realized their error-seem disorganized

High shipping costs destroy the value of auctioned items. Auction houses should do their own packing and eschew UPS ALWAYS. Better options are FED-EX smart post. Media items should always be sent via media mail.

no problems at all-

One of, if not, the easiest auction houses I have ever dealt with. Extremely friendly and helpful and very inexpensive on the shipping/pick-up process. Other auction houses get carried away with the shipping/pick-up prices. Extremely satisfied. Someone should check on the other houses shipping prices.

PACKED ITEMS LIKE **********, LOOSE AND NOT LAYERED. got hung up on by the owner. I called, he said hold on other phone is ringing. never came back. They calls me back to say-it was a business call-well what was I???? and then I asked for tracking, never ever got it. horrible service. just horrible and then to get the items loose in a box, bouncing around and damaged???? for a 25 % vig this is not where I need to buy.

I have left messages for them for the last week or so, since they didn't get back to me in the beginning, have been trying to get them to call, so I could give them a credit card to pay for my item. Ken has not returned any calls, and I do not have, nor have I been able to pay for the item I won??? What's up with this auction house???

Done with this auction house, horrible experience!!!

They are very courteous and polite, I will definitely look for more of their upcoming auctions.

How strange that I receive your survey, I just send you a complaint about an auction house I am having problems with right now. "The Greenwich auction house" in Stamford CT. Terrible customer service.

I will participate in other auctions held by this auctioneer.

4 emails and one phone call requesting postage costs went unanswered. Communications from Carden non existent. Hopeless.

They are very easy to work with and promptly take care of their business. I am very happy with their service.