Bidder Reviews for San Rafael Auction Gallery (173)

Great find

Thank you for great service

Never trust their condition description

Thank you

SRAG handles great merchandise, Burt is very knowledgeable, has a great eye for quality and the unusual, and is fair and fun to deal with,

Always look forward to dealing with them

Great buying experience

Items were as described and beautiful

This was my second purchase from San Rafael Auction Gallery and both experiences were flawless.

Item was accurately described. The shipper they recommended did a good job at a fair price. Thank you.

My acquisition from the San Rafael Auction Gallery was the best of all my Live Auctioneers experiences! The piece was exactly as it was presented, with excellent, complete photos and responsive service not just from the auction house, but also the shipper they recommended. An ideal collecting experience!

owner is super, old time values, very accomodating

Shipping is a bit frustrating. In-house shipping would show their commitment to customer service.

As smooth as you can get. Always very pleased with my experience with San Rafael auctions.

Efficient & friendly, very experienced. Excellent photos are published. they are very accommodating. I have gotten items from their auctions for more than 20 years.

San Rafael gallery is only interested in what you do for them-I. e. pay for misrepresented items. They refuse to respond to multiple emails or return phone calls. I will never purchase anything from them again. They are what give auction houses a bad name.

I have bought many items through Live Auctioneers. This is the first and only review that I have written. They are absolutely first class. I had a problem with my purchase and wrote them a note explaining the problem. They acted immediately with a phone call and the problem was rectified in two minutes. He was polite and understood of the problem and suggested the solution. This is no average auction house. You know, the ones that blame the bidder for the problem. I STRONGLY recommend San Rafael Auction Gallery. I'll be bidding with then in the future with a high degree of confidence.

When selling vintage musical instruments, knowledge and accuracy in description is crucial.

I look forward to working with the Gallery in the future.

Wonderful experience, item was accurately described, the photos were precise and the price was more than fair.

Great owner, ethical and honest. Wish there were more like them!

One of the challenges of buying at Online auctions is having to rely on the auctioneer's expertise, ethics and professionalism. My experience with San Rafael Auction Gallery was excellent; I received exactly what I bought and the actual item matched the description perfectly. This was my first time buying from San Rafael Auction Gallery but it will not be my last-I highly recommend them-THANK YOU

I have bid both on-line and in person and am always happy with the products I receive. Everything is always of a very high quality and pictures have always been very accurate. Always a fun and positive experience.

Long time customer for you ver 25 years, wonderful items and outstanding service

Before Christmas, I found two very rare and fragile glass vases on Live Auctioneers, from a designer that I have been collecting for many years. However I was concerned as the auction was in the United States and I live in Berkshire in England and they were very valuable and even more fragile. However I should not have been worried, the service I received from San Rafael was exemplary, not only did they process everything extremely thoroughly, but they also called me to reassure me and to explain the best shipping options. I chose Postal Palace and Pierre, he ensured the vases were safely collected and professionally packaged, the fees were reasonable and a few weeks later I safely received my shipment. I would encourage any online bidder to shop with Confidence with San Rafael, regardless of whether you live in Hong Kong, Sydney or a sleepy village in Berkshire in England.