Bidder Reviews for Capo Auction (194)

I purchased a lamp from Capo for $315.00. With the shipping company the recommended I ended up paying approx $500. When I received the lamp I saw there was a HUGE discoloration on the other side that they did not show in the photo. I immediatly emailed them with photos and they NEVER responded. Below is a copy of the email I sent them. The offered no remedy and didn't even bother to respond. "Hello Bea We just received our package from UPS delivered today about an hour ago. The lamp has a HUGE discoloration on one side of the globe, of course the side you did not show in the photo. I did not expect it to be in pristine condition, as it is a vintage piece, but this is damage you should have shown. You should have shown the discoloration in the photos so clients knew what they were bidding on. I would NEVER have bid the price I did hadI know it was in that condition. Most reputable auction houses, to maintain their credibility, show flaws if there are any, so that their clients can trust what they see is what they are bidding on. Here are the pictures you published on Live Auction: image. png image. png Here is the picture of the other side of the globe that you" neglected "to photograph. This is not normal aging, this is damage over a large portion of the globe. I will be initiating a dispute with Live Auctions unless you provide another remedy. Thank You" image. png image. png

Make sure you request a written description before bidding on any items. This auction believes that omitting the condition of what they sell makes it OK to sell damaged items. They are not ethical so buyers beware. I will be sure to let all Murano glass forum members know about their practices. They do not stand behind what they sell. The item I bought from their auction I threw out in the garbage.

the other gallaries do not add nyc tax-you do-living in florida i think it is unfair

Items came packaged great and exactly as shown in pics/description. I would have no problems dealing with them again

I’ll continue to patronize your auction house.

great people-did business multiple times

Never again... got item for opening price ask 4 times total with shipping.. NO ANSWER AT ALL

Capo Auctions is one of the greatest places to deal with!

Worthwhile giving a view

I’ve been purchasing items as an Architect both personally and for my clients at Capo Auction for years. They are professionals who understand their auction items and their appraised values. I look forward to participating in many of their online auctions as well as the viewing in their new exhibit space.

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My pickup was quick and easy, staff was very friendly and accommodating.

The staff is knowledgeable and courteous

I won a pairing through their auction. After more than 3 days I had not received the invoice. I emailed asking about the invoice, which I finally received. I was given instruction on shipping the painting which included contacting UPS to have them pick up the item. I contacted the gallery multiple time via email and telephone calls over several weeks and they were unresponsive (and I’m assuming unresponsive to UPS trying to arrange pick up). I am no longer interested in having the painting shipped and ask them to discard the paid for painting as I no longer want to deal with this company.

I encourage EVERYONE to look at the Capo website

I have great experiences with Capo at its in-person auctions. This is the first time I worked with them on a dedicated on-line auction and they adhered to the same top-notch standards.

A great place to buy with great and varied items fair prices Though I would like more pictures I understand the demands of their fast turn around. We buy a lot of lots and on occasion a mistake is made and every time the people of Capo have made good on it and that is the measure of a fine company and the definition of good business practices.

I can only say that everyone at Capo is special..... I buy this and that, yet they always make me feel like family..... That is very important.....

Accurate descriptions, clear photos. Reasonable prices, very high quality items!